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SPG Customer Service

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Customer Service

 

Howdy! Welcome to Solarpowergetics

To begin, please take a moment to read About Solarpowergetics and Website Navigation. Read "About Solarpowergetics" to review how to "Create an Account."

A Customer Service Representative is ready to assist you. Chat with a live operator online at our website! Positive comments and suggestions are most welcome!

Customer Service is closed on weekends and holidays.

Do not buy any of our products until you have thoroughly reviewed this page.

Retail purchases at the Solarputz Store or the BioMe Shop cannot be combined with wholesale purchases at Solarpowergetics: SPG Solar Systems Store, SPG Solar Applications Store or SPG Solar Components Store.

Sign up to receive our free newsletter. As an Eco-Citizen, get the latest technology news, promotions and discounts. Accept invitations to our road-show events.

Store Policies

ALL SALES ARE FINAL FOR SALES AT THE SOLARPUTZ STORE AND THE BIOME SHOP.

Unless otherwise state on a product detail page, a shipment that originates from Kong takes 2 - 3 weeks to ship. A shipment that originates from Los Angeles takes 1 - 2 weeks to ship.

SPG may contact you by telephone to finalize payment, shipping options, and conditions. A direct telephone number and email address must be included for purchases. For international customers, include your international prefix.

Retail Purchases at the SolarPutz Store

For online purchases, submit payment with a major credit card. Sorry, we cannot accept online transactions over $500 USD. SPG may contact you by telephone to finalize payment, shipping options, and conditions. A direct telephone number and email address must be included for purchases. For international customers, include your international prefix. Contact us to receive an online invoice for different methods of payment for online transactions over $500 USD.

Unless stated otherwise on the product detail page, all products sold at the SolarPutz Store have a 30-day exchange warranty against manufacturers defect from the date of delivery.

Please save your receipt for immediate assistance. Do not return a product for exchange without an authorization number issued by a Customer Service Representative.

Retail Purchases at the BioMe Shop

For online purchases, submit payment with a major credit card. Sorry, we cannot accept online transactions over $500 USD. SPG may contact you by telephone to finalize payment, shipping options, and conditions. A direct telephone number and email address must be included for purchases. For international customers, include your international prefix. Contact us to receive an online invoice for different methods of payment for online transactions over $500 USD.

Unless stated otherwise on the product detail page, all products sold at the BioMe Shop have a 30-day exchange warranty against manufacturers defect from the date of delivery.

Please save your receipt for immediate assistance. Do not return a product for exchange without an authorization number issued by a Customer Service Representative.

Wholesale Purchases at the Solarpowergetics Stores: SPG Solar Systems, SPG Solar Applications and SPG Solar Components

For single item purchases, surf at our eBay, Amazon and AliExpress (coming soon) stores to find discounts for renewable energy products from the wholesale stores.

For wholesale purchases, a minimum order quantity (MOQ) is required. Add to cart to obtain an email containing a "Request for Quotation." A "Request for Quotation" is a not a commitment to purchase. This step gets us started. A direct telephone number and email address must be included for purchases. For international customers, include your international prefix. A sales executive will contact you by telephone to finalize payment, shipping options, and conditions before an invoice is issued to you.

Please save your receipt for immediate assistance. Do not return a product for exchange without an authorization number issued by a Customer Service Representative.

International Warranty

SPG offers comprehensive customer support. We guarantee rapid resolution.

Always obtain the name and location of the Customer Service Representative. If you are not satisfied with the Customer Service Representative, ask to speak to a CSR Supervisor.

Unless stated otherwise on the product detail page, all products sold at the SolarPutz Store and the BioMe Shop have a 30-day exchange warranty against manufacturers defect from the date of delivery.

Please save your receipt for immediate assistance. Do not return a product for exchange without an authorization number issued by a Customer Service Representative.

    • SPG may assist in processing published warranties by manufacturer.

    • SPG reserves the right to repair, replace or refund a defective product under warranty at our discretion.

    • This warranty does not cover abuse, misuse, modification, neglect, theft, loss and wrongful application of product beyond its intended application. Such unauthorized or unreasonable use voids the warranty.

    • Solarpowergetics is not liable for incidental or consequential damages. Some jurisdictions do not allow for the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

    • Warranty is non-transferable. Warranty, exchange warranty and return policy is subject to change without notice.

    • This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

The Best Way to Contact Us

A Customer Service Representative is ready to assist you. Chat with a live operator online at our website! Positive comments and suggestions are most welcome! Customer Service is closed on weekends and holidays.

Chat with a Customer Service Representative in your time zone in your native language. The following regions, represented by their native languages, are coming online to support our valued customers, friends and perfect strangers.

    • English (United States - with a "norte" Californian accent)

    • Spanish (Tijuana, Baja California, Mexico - with a "sur" Californian accent)

    • Mandarin (Hong Kong - with a Soho accent)

    • Cantonese (China - with a Guangdong accent)

    • Portuguese (Rio de Janeiro, Brazil

    • Paris, Prague, Dubai - coming soon

SPG offers comprehensive customer support. We guarantee rapid resolution.

Always obtain the name and location of the Customer Service Representative. If you are not satisfied with the Customer Service Representative, ask to speak to a CSR Supervisor.

    • Include a direct telephone number and email address. For international customers, include your international prefix.

    • If applicable, provide your invoice number.

    • if applicable, state the nature of the problem.

Telephone Numbers

International Customer Service - Hong Kong

    • eight, five, two, 8199-0178

National Customer Service - United States of America

    • eight, five, eight, 366-4622

Skype Telephony Customer Service - Worldwide

    • Skype Name: solarpowergetics03

Skype Telephony is free for domestic and international voice and chat using the Internet. Download in your language for free at www.skype.com.

E-Mail for Customer Service

E-Mail for Manufacturers, Suppliers and Trading Companies